Refund policy

 

Return & Refund Policy – Amaryllis Handmade Ltd

 


We take great care in creating and shipping our handmade ceramic products. Because of their fragile and custom nature, our return policy is stricter than mass-produced goods.

 

 

 

Returns

 

 

  • You have 14 days after receiving your order to request a return (EU cooling-off period applies).

  • To be eligible, your item must:

     

    • Be unused, in original condition, and in original packaging.

    • Include the receipt or proof of purchase.

     

 


Important: Because ceramics are fragile, we do not accept returns of items damaged due to improper handling after delivery.

 

 

 

Damages and Issues

 

 

  • Please inspect your order immediately upon arrival.

  • If the item is defective, damaged during shipping, or incorrect, contact us within 48 hours with photos.

  • We will evaluate the issue and, if accepted, provide replacement or refund options.

 

 

 

 

Exceptions / Non-Returnable Items

 


We cannot accept returns for:

 

  • Custom or personalized items (including made-to-order ceramics).

  • Sale items or gift cards.

  • Used or damaged products not caused by our shipping process.

 

 

 

 

Exchanges

 


We only replace items if they are defective or damaged.

For other cases, please place a new order once your return is accepted.

 

 

 

Refunds

 

 

  • If your return is approved, you’ll be refunded via your original payment method within 10 business days.

  • Bank/credit card processing times may vary.

  • If 15 business days have passed and you haven’t received a refund, please contact us.

 

 

 

 

Contact

 


For returns or questions, email us at: nasrinnezamzadeh@gmail.com

Return address will be provided after your return request is approved.

 

 

 

Why this is stronger for you

 

 

  • Shorter claim window for damages (48h) → protects you from customers breaking items later.

  • Clear exclusion of custom/personalized ceramics → common in handmade goods.

  • Fragility disclaimer makes customers more careful with handling.